My biggest mistake was trying to save money on hosting
I was just reading a post over at the 4-hour workweek (Engineering your Muse) and in the third case study I read the following:
My biggest mistake was trying to save money on hosting. When I first started, I went with a budget host, and never bothered to switch until my server crashed one day. After being on hold for hours with the hosting company and being transferred a thousand times, they finally fixed the issue 8 hours later. I lost 15% of my customer base that week.
Clockspot is now hosted on Rackspace, which we pay an arm and a leg for, but now our service is 100% solid. High-end servers, hardware redundancy, load balancing, dedicated firewall, daily security scans, etc. We’ve never had a downtime ever since switching to Rackspace.
I am always talking about the “value” of hosting, and as you can see from previous posts this is something I totally buy into and totally agree with. At Emissary, we use Rackspace exclusively for hosting our clients’ sites to provide unparalleled quality of service because we tried the budget routes in the early days and lost clients. Now we see them coming back after they choose the budget route for themselves.